Due to the nature of online advertising, results are not guaranteed and we have a strict no refund policy. However we do offer additional assistance to all clients beyond the pale of what we are being paid. If you need help or have questions, we always keep our lines open to stay in touch with you. We set expectations very specifically before we start with any client. Make sure to do your own research and understand what Facebook Ads are before you make a decision. There are no exceptions to this policy.